SHIPPING & RETURN POLICIES
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 14 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping options are available for most apparel and accessory items. Orders typically ship within 5-7 business days of being placed.
In-store pickup is available for all items, including bikes.
|Order Amount||Standard Shipping||In-Store Pickup|
|Up to $50||$11.99||Free|
|$50.01 - $100||$13.99||Free|
|$100.01 - $150||$15.99||Free|
**Please note that bikes and some items may be subject to additional shipping and handling charges because of size or weight.**
All bicycles are shipped via BikeFlights. Click here to view the bike assembly guide.
Sorry, but we do not ship outside of the Continental U.S.
All bikes that are selected for shipping, will require a degree of assembly. The degree of assembly differs depending upon brand and model, but we always recommend getting a local bike shop to finish assembly. Pro Bike + Run is not responsible for any damage that occurs if the customer assembles a bike and is not liable for any charge by a local bike shop for assembly.Pro Bike + Run is not liable for any damage during the shipping process. All bikes are packaged per dealer and according to industry guidelines. The recipient of the product must file a claim through the shipping company used to address lost packages and damage concerns.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. In most cases, orders will not be available for same-day pickup. We will notify you when your order is ready to be picked up.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 14 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
Labor fees, such as custom wheel builds or other services, are non-refundable.
Refunds are not available on items purchased through our "Special Order Catalog". These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.
Pro Bike + Run is not liable for any shipping delay caused by UPS, FedEx or USPS. If you have a concern about packages being delayed, or any shipping issues please refer to the customer service of the shipping company used for your package.
NO RETURNS ON BICYCLES.
- Time: You have 14 days from purchase to request a refund.
- Method of Refund: Refund will be applied to the original form of payment.
- Product Condition: Product must be new or like new condition in order to return.
- Refund Contact Info: Contact the store at which you purchased the item about a refund. You can find store hours, addresses, email and phone numbers on our Store Locator page.
- Charges: Customer is responsible for any shipping costs related to the return.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!